Frequently asked questions

Floral Subscription

What is the bouquet size?


Regular: Width ~30cm, Height ~36cm You can choose to upsize your bouquet too! Upsized: Width ~35cm, Height ~36cm




What are the flowers that you will be using?


Our focal flowers usually include premium seasonal variety such as Peonies, Ranunculus and tropical flowers. We also include all season flowers, such as Roses, Asters, Sunflowers, Alstroemeria, Baby's Breath and many more.




How do I help the flowers last longer?


For wrapped flower bouquets, remove the wrapper and place the flowers in a vase that is about 1/4 filled with clean tap water. Cut off about 1 cm of the stems and change the water daily, or every 2 days. You can also put a drop of bleach and a teaspoon of sugar as food for the flower. Remove fallen leaves or petals from the water to prevent contamination. You can also pluck out wilting leaves or petals to keep the flowers looking fresh.




Do you have a vase to go with it?


Yes, we can include a clear glass vase at an additional cost of $10, for you to keep and reuse. The vase will be delivered with the flowers in it during the first delivery. Subsequently, the flowers will be wrapped and arranged to fit nicely into the vase!




What is the duration of the subscription?


This subscription is valid for 3 months.





Order & Payment

Can I have a vase to go with my flowers?


Yes, depending on the bouquet size, the clear glass vase is either $10-$20.




What are the modes of payment?


Via credit/debit card, or paypal. And manual payments via PayNow and bank transfer.




When will my order be ready?


You can indicate the date of delivery. Our bouquet includes free delivery between 11am to 6pm daily, while free same day delivery applies for orders before 1pm.





General

Can't find your answer?


Have a quick chat with us by clicking on the chat icon or fill in a short form with your request details. You can also email us at contact@deerpetals.com.




How do you wrap your bouquet?


We keep our wrapping simple to reduce wastage. Some of our wrapping materials include non-woven wrapper and kraft paper, to minimise the use of plastic.




How do I customise my bouquet?


Based on your budget, you can select our customised options ranging from Petite to Fabulously Big bouquet from our shop page. Or contact us if you'll like to discuss further. After selecting your option, you can also choose to add on flowers at an additional cost. During checkout, you can leave us a note on your preference for your bouquet, if any.




I don't know what flowers I should use for my bouquet.


No worries! Just choose from our current pick, customised options or classic choices on our Shop page or you can contact us for us to design a bouquet for you. It's our pleasure to create a bunch of happy blooms to your liking!




Can I do a quick inquiry with you?


Yes, we have the live chat option at the bottom right of the screen. And we will respond as soon as we receive your message! However, we won't be able to reply you after you leave our site, so kindly include your contact details so that we can get back to you.




How do I help the flowers last longer?


For wrapped flower bouquets, remove the wrapper and place the flowers in a vase that is about 1/4 filled with clean tap water. Cut off about 1 cm of the stems and change the water daily, or every 2 days. You can also put a drop of bleach and a teaspoon of sugar as food for the flower. Remove fallen leaves or petals from the water to prevent contamination. You can also pluck out wilting leaves or petals to keep the flowers looking fresh.





Delivery & Collection

Do you charge for delivery?


Our bouquet includes free delivery between 11am to 6pm daily, while free same day delivery applies for orders before 1pm.




Can I do a pre-order?


Yes, you can put in the preferred date of delivery on the product option.




When do you provide deliveries?


Our bouquet includes free delivery between 11am to 6pm daily, while free same day delivery applies for orders before 1pm.




Can I collect my bouquet?


Do contact us if you'll like to do a pick up of your bouquet.